Terms and Conditions
These Terms and Conditions (“Terms”) govern your use of the website at chatvet.ai, the web app at portal.chatvet.ai, and the ChatVET mobile apps (together, the “Services”), provided by ChatVET LLC (“ChatVET,” “we,” “us”). By using the Services you agree to these Terms. If you do not agree, do not use the Services.
1. Who may use ChatVET
The Services are intended for veterinarians, veterinary team members, and veterinary students who are at least 18 years old. You agree to provide accurate account information, keep your login credentials secure, and not share your account. You are responsible for activity under your account.
2. Clinical use and limits of AI
ChatVET provides informational decision support. Please read this section carefully.
- ChatVET can be wrong. Answers, lab interpretations, differentials, SOAP note drafts, and client summaries generated by artificial intelligence may be inaccurate, incomplete, or out of date.
- A veterinarian must review everything. You must review and apply your own professional judgment before relying on, entering into a record, or sending any output. Citations are provided to help you check sources, and you should verify them.
- ChatVET does not practice veterinary medicine. It does not diagnose, prescribe, or replace the judgment of a licensed veterinarian, and using it does not create a veterinarian-client-patient relationship.
- Not for emergencies. Do not use ChatVET as the sole basis for urgent or emergency decisions.
- You remain responsible for medical records, treatment decisions, compliance with the laws and professional rules that apply to your practice, and communication with clients.
3. Your content
You keep ownership of the content you submit, including questions, case details, lab results, and files (“Your Content”). You grant us a limited license to host and process Your Content to provide, secure, maintain, and improve the Services, as described in our Privacy Policy. You confirm that you have the rights and any permissions needed to submit Your Content, including any client consent required by law. Do not submit information about your own health or any person’s health.
4. Acceptable use
You agree not to: use the Services unlawfully or in violation of professional rules that apply to you; attempt to reverse engineer, scrape, or extract data or models from the Services; probe, interfere with, or disrupt the Services or their security; misrepresent AI output as the work of a veterinarian without review; share your account; or use the Services to build a competing product.
5. Third-party sources and services
The Services may reference or cite third-party materials, such as veterinary references and journals, which belong to their respective owners. References to a third party, including product or organization names, do not mean that party endorses or is partnered with ChatVET. Third-party services you connect or use are governed by their own terms.
6. Plans, pilots, and fees
Access to the Services may be free, part of a pilot program, or paid. Paid access is governed by the pricing and billing terms presented when you subscribe, whether in the app, through an app store, or in a separate order form, and those terms are part of these Terms. We may change plans and features, and we will give reasonable notice of price changes that affect you before they take effect.
7. Our intellectual property
ChatVET and its licensors own the Services, including software, design, and branding. We grant you a limited, non-exclusive, non-transferable right to use the Services in accordance with these Terms. If you send us feedback, we may use it without obligation to you.
8. Disclaimers
The Services are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not guarantee that the Services will be uninterrupted, error-free, or that any output is correct.
9. Limitation of liability
To the fullest extent permitted by law: (a) ChatVET will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill, arising from or related to the Services; and (b) ChatVET’s total liability for all claims arising from or related to the Services will not exceed the greater of the amounts you paid us for the Services in the twelve months before the claim or one hundred US dollars. Some jurisdictions do not allow certain limits, so parts of this section may not apply to you.
10. Indemnification
You will defend and hold ChatVET harmless from claims and costs, including reasonable attorneys’ fees, arising from Your Content, your use of the Services in violation of these Terms, or your violation of law or the rights of others.
11. Suspension and termination
You may stop using the Services at any time. We may suspend or end your access if you violate these Terms or to protect the Services or other users. Sections that by their nature should continue, such as ownership, disclaimers, liability limits, and indemnification, survive termination.
12. Governing law and disputes
These Terms are governed by the laws of the State of Ohio, without regard to conflict of law rules. The state and federal courts located in Ohio will have exclusive jurisdiction over disputes arising from these Terms or the Services, and each party consents to their jurisdiction. Either party may seek injunctive relief in any court of competent jurisdiction.
13. Changes to these Terms
We may update these Terms from time to time. We will post the new version here with a new effective date, and if the changes are material we will take reasonable steps to notify you. Continuing to use the Services after changes take effect means you accept the updated Terms.
14. Contact us
ChatVET LLC
Email: bryan@chatvet.ai