Privacy Policy
This Privacy Policy explains how ChatVET LLC (“ChatVET,” “we,” “us”) collects, uses, and shares information when you use our website at chatvet.ai, our web app at portal.chatvet.ai, and our mobile apps (together, the “Services”). The Services are built for veterinarians, veterinary teams, and veterinary students.
1. Information we collect
Account information. When you sign up or request access, we collect information such as your name, email address, and login credentials, and any details you choose to add, such as your clinic or role.
Content you submit. This includes the questions you ask, case details, lab results, notes, and files you upload, and the answers and drafts ChatVET generates for you (“Your Content”). You are responsible for having the right to submit this content. Please do not submit information about your own health or the health of any person.
Usage and device information. We collect information about how you use the Services, such as pages and features used, and technical data such as IP address, browser type, device type, operating system, and approximate location.
Communications. If you email us, request a demo, or use the chat on our website, we keep those messages and the contact details you provide.
Cookies and similar technologies. Our website uses analytics and advertising tools, including Google Analytics and the Meta Pixel, to understand traffic and measure marketing, and Intercom to provide chat support. These tools may set cookies or collect device and usage information. You can control cookies in your browser settings, and you can contact us at the address below with questions or opt-out requests.
2. How we use information
- To provide, operate, and secure the Services, including generating answers, lab interpretations, SOAP note drafts, and client summaries for your review.
- To maintain, troubleshoot, and improve the Services.
- To respond to your requests and provide support.
- To send service messages and, where permitted, product updates. You can opt out of marketing emails at any time.
- To comply with legal obligations and to protect the rights, safety, and security of ChatVET, our users, and others.
3. AI processing
To generate responses, Your Content is processed by artificial intelligence models, which may be operated by third-party AI providers. We share with those providers only what is needed to provide the Services. If you have questions about our AI providers or how Your Content is handled, contact us at bryan@chatvet.ai and we will tell you.
AI output can be inaccurate. ChatVET is designed so that a veterinarian reviews outputs before they are used. See our Terms and Conditions for important limits on clinical use.
4. How we share information
We do not sell personal information for money. We share information only:
- With service providers that help us run the Services, such as hosting, analytics, customer support, email, and AI model providers, for the purposes described in this policy.
- With third parties when you direct us to, for example if you connect an integration or ask us to share something.
- When required by law, legal process, or to protect the rights, safety, and security of ChatVET, our users, or others.
- As part of a merger, acquisition, financing, or sale of assets, in which case this policy will continue to apply to your information.
Our website’s analytics and advertising cookies, such as the Meta Pixel, may be treated as “sharing” for advertising purposes under some state laws, such as California’s. You can opt out of this by adjusting your cookie settings or emailing bryan@chatvet.ai.
5. Data retention
We keep personal information while your account is active and for as long as reasonably needed afterward for the purposes described in this policy, such as maintaining records, resolving disputes, and meeting legal obligations. You can request deletion of your account and personal information at any time using the contact below, and we will honor the request except where the law allows or requires us to keep certain information.
6. Security
We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, and misuse. No system is completely secure, so we cannot guarantee absolute security. If we learn of a breach affecting your personal information, we will notify you as the law requires.
7. Your choices and rights
You can ask to access, correct, delete, or receive a copy of your personal information, or object to or limit certain uses, by emailing bryan@chatvet.ai. Depending on where you live, including California and other states with privacy laws, you may have these rights by statute, along with the right not to be discriminated against for exercising them. We will verify your request and respond as the law requires. You can unsubscribe from marketing emails using the link in each message.
8. Children
The Services are not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has provided us personal information, contact us and we will delete it.
9. Where data is processed
ChatVET is based in the United States, and information is processed and stored in the United States, where privacy laws may differ from those in your location. By using the Services, you understand that your information will be handled as described in this policy.
10. Changes to this policy
We may update this policy from time to time. We will post the new version here with a new effective date, and if the changes are material we will take reasonable steps to notify you, such as by email or a notice in the Services.
11. Contact us
ChatVET LLC
Email: bryan@chatvet.ai